Privacy policy

🔒 Privacy Policy

Your Privacy Matters to Us 💙

At PUFFIES (Puffies.pk), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we help keep it secure when you visit or shop on our website.

By using Puffies.pk, you agree to the practices described in this Privacy Policy.

📋 Information We Collect

We collect only the information necessary to provide our services and process your orders. This may include:

👤 Your name
📱 Phone number
📧 Email address (if provided)
📍 Shipping and delivery address
🛒 Order and purchase details
💬 Information you provide when contacting our customer support team

We may also collect certain basic technical information automatically when you use our website, such as browser or device information, to help improve website performance and security.

💡 How We Use Your Information

Your information may be used to:

🛍️ Process and manage your orders
🚚 Arrange and complete product deliveries
💬 Provide customer support
📞 Contact you regarding your order or delivery
🛡️ Help prevent fraud and unauthorized activity
⚙️ Improve our website, products, and services
📊 Better understand how customers use our website

We only use your information when it is reasonably necessary for providing and improving our services.

🤝 Information Sharing

PUFFIES does not sell or rent your personal information to third parties.

Your information may only be shared with trusted service providers when necessary to complete your order or operate our services. These may include:

🛒 Shopify — to operate and manage our online store
💳 Payment providers — to process eligible payments securely
🚚 Courier and delivery companies — to deliver your order
🛠️ Other service providers required to support our business operations

These parties only receive information necessary to perform their services.

💳 Payment Security

Your payment security is important to us. 🔒

We do not intentionally store or have direct access to your complete debit or credit card details when payments are processed through secure payment providers.

Our store uses Shopify and industry-standard security measures designed to help protect your personal information and payment-related data.

🍪 Cookies & Website Technology

Our website may use cookies and similar technologies to help provide a better browsing experience.

Cookies may help us:

Remember certain preferences
Improve website functionality
Understand website usage
Maintain security and prevent fraudulent activity

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of the website.

🛡️ Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, please remember that no method of transmitting information over the internet or storing electronic data is completely secure. While we take appropriate measures to protect your information, absolute security cannot be guaranteed.