Terms of service

📜 Terms of Service

Welcome to PUFFIES 💨

Welcome to Puffies.pk. By accessing our website, browsing our products, or placing an order, you agree to comply with the following Terms of Service.

Please read these terms carefully before using our website or making a purchase.

👤 Customer Information

When placing an order with Puffies.pk, you agree to provide accurate, complete, and up-to-date information, including your name, contact details, and delivery address.

PUFFIES is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

🔞 Age Requirement

You must be 18 years of age or older to purchase products from Puffies.pk.

By placing an order, you confirm that you meet the required legal age.

PUFFIES reserves the right to request age verification at any time. If we believe that a customer is under the age of 18, we may refuse, cancel, or hold the order.

🛍️ Product Availability

All orders are subject to product availability.

While we make every effort to keep our website updated, certain products may become unavailable after an order has been placed.

In such cases, PUFFIES reserves the right to cancel the order or offer an alternative solution where possible.

💰 Prices & Payments

All prices displayed on Puffies.pk are subject to change without prior notice.

We reserve the right to update product prices, promotions, discounts, and offers at any time.

For selected orders with a total value of PKR 15,000 or above, PUFFIES may require a 50% advance payment before the order is processed or dispatched.

Any applicable payment processing charges or non-recoverable costs may be considered in accordance with our cancellation and refund policies.

🚚 Delivery

Delivery times shown on our website or communicated to customers are estimates and may vary depending on location, courier services, weather conditions, public holidays, operational delays, or other factors beyond our control.

PUFFIES will make reasonable efforts to process and dispatch orders as quickly as possible but cannot guarantee exact delivery times.

🚫 Order Refusal & Cancellation

PUFFIES reserves the right to refuse, hold, or cancel any order if we reasonably suspect:

Fraudulent activity
False or incorrect customer information
Misuse of our website or services
Violation of our policies
Unauthorized or suspicious transactions
Failure to meet the required age requirement

Where applicable, customers will be informed regarding the status of their order.

🛡️ Website Use

You agree not to use Puffies.pk for any unlawful, fraudulent, or unauthorized purpose.

You must not attempt to interfere with the security, functionality, or operation of our website.

PUFFIES reserves the right to restrict access to customers or users who violate these Terms of Service.

🔄 Changes to Our Policies

PUFFIES reserves the right to update, modify, or replace these Terms of Service and other store policies at any time.

Any changes will be posted on our website, and the latest version will apply from the date it is published.

We encourage customers to review our policies periodically.

📞 Contact Us

If you have any questions regarding these Terms of Service or our store policies, please contact us:

📧 Email: puffiesofficial2@gmail.com
📱 Phone: +92 311 3873036
📍 Address: Sabzazar, 54572, Pakistan

✅ Agreement to These Terms

By using Puffies.pk and placing an order, you confirm that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Return & Refund Policy, and other applicable store policies.