Shipping policy

🚚 Shipping Policy

Thank You for Shopping with PUFFIES! 💙💨

At Puffies.pk, we aim to make your shopping experience smooth and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

📦 Order Processing

Once your order has been confirmed, we aim to process it within 1 business day.

Please note:

Orders are processed after successful order confirmation. ✅
Orders with a total value of PKR 15,000 or above may require a 50% advance payment before processing.
Where advance payment is required, the order will be processed after the payment has been successfully received and confirmed.
Orders may be subject to additional verification before dispatch if necessary.

🚛 Delivery Time

Our estimated delivery time is generally:

📍 2–4 Business Days

Delivery times may vary depending on your location and courier service availability.

Occasionally, deliveries may be affected by circumstances beyond our control, including:

🌧️ Adverse weather conditions
🎉 Public holidays
🚚 Courier delays
📍 Remote delivery locations
⚠️ Other unforeseen circumstances

Please note that delivery times are estimates and are not guaranteed.

💰 Shipping Charges

Any applicable shipping charges will be clearly displayed during the checkout process before you complete your order.

Shipping charges may vary depending on factors such as:

Delivery location
Order size or weight
Courier service requirements

📲 Order Tracking

Once your order has been dispatched, we will share the available tracking details with you.

Tracking information may be sent through:

📱 SMS
💬 WhatsApp
📧 Email

Please allow some time for tracking information to become active after your order has been dispatched.

📍 Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please make sure your:

Name is correct
Phone number is active
Delivery address is complete and accurate

PUFFIES cannot be held responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

⚠️ Important Information

While we make every effort to dispatch and deliver orders as quickly as possible, delays may occasionally occur due to courier operations or circumstances beyond our control.

We appreciate your patience and understanding in such situations. 💙